| Active Assurance Product Suite
DirectQuality
Test Automation Solutions: Simplify business-level decisions by providing complete service level test automation from test call generation to Quality of Service (QoS) troubleshooting. Our Web-based OSS features color-coded service level thresholds for reporting, alarming and analysis. With DirectQuality (DQ), users can schedule tests at any hour or initiate on-demand testing to customer premises.
PocketDQ and SMSDQ
PocketDQ and SMSDQ extend the DirectQuality test automation platform to remotely control tests terminated with the PowerProbe 30 handheld Responder.
Zoey
Customer Care Solutions: By providing any network or service provider a genuine view of a customers Quality of Experience (QoE), Tektronix IVR is a solid customer retention tool. End customers or Field Technicians can call Zoey to self-diagnose the most common voice service issues occurring in the last mile. Zoey supports Customer Care systems and reduces costs by cutting out needless trucks rolls.
DirectReach
DirectQuality allows service providers to define service level classes for Voice, Video, Fax, Modem and IP data services. Use SNMP to inform fault management systems when services start to degrade. For the ultimate in troubleshooting and performance monitoring, DirectQuality can correlate QoS test results with network management data collected via SNMP; DirectReach network monitor agents query the MIBs of cable transponders, softswitches, and residential MTAs, giving you network-wide multi-layer service visibility.
GatewayDQ
The GatewayDQ OSS integration platform allows you to control tests and access DirectQuality service level alarms and results from your existing operational support system, providing full automation for least cost routing decisions using your existing processes.
PowerProbes for Hub and Core
Carrier-grade probes that are designed for telecom, cable, or wireless core networks. High volume test call generation capabilities provide voice quality tests between your network segments and interconnect partners. These probes support Least Cost Routing and SLA validation by monitoring and enforcing QoS levels to international Voice, Fax and Data Services.
PowerProbes for Field Testing
Field testing requires probes that are portable and cost-effective, yet are able to quickly carry out comprehensive testing for the most common service impairments. The PowerProbe 30 is the worlds smallest service tester that performs over 60 speech quality tests in less than 1 minute.
Test Agents and Layouts
Tests are conducted by software test agents that run on the PowerProbe® family of service level test probes. Each test agent is designed for particular QoS verification applications such as voice quality, fax, and call connectivity testing. Over 30 different test agents allow operators to fully monitor and troubleshoot their critical services using a variety of different test layouts. |